Privacy Policy

INTRODUCTION

At TRIVENI VENTURES we endeavour to provide our guests outstanding services and experiences in our results. We value your business and your faith in us in delivering you a superior level of service.

We recognise that privacy is important to our guests, and hence our Policy explains our practices regarding personal information we collect when you visit and our website, mobile applications, or other online products and services or when you fill up a form and become member of our loyalty programmes. We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws.

You will be asked to consent to the terms of this Privacy Policy when making or confirming a reservation, joining our loyalty programmes, registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact tripleeresort.com in writing.

LAWFUL BASIS FOR PROCESSING

We may process your information because:

- We have a contract with you

- You would have given us express permission to do so

- We must have provided services to you after you have purchased something from us

- We must have provided services to you because you have taken one of our offers

- To comply with the law.

TYPES OF PERSONAL DATA WE COLLECT

Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This may include the following:
- personal and business information like your full name, date of birth, marital status, name of spouse, date of anniversary, address, contact information, etc.
- passport and visa information;
- identification document and/or address proof that you provide, viz. passport, driving licence, Aadhar card, etc.;
- any information necessary to fulfil special requests (for example, leisure, travel and guest preferences, food allergies and/or medical information);
- your reviews, feedback and opinions about our hotels, Resort, programmes and services;
- information collected through the use of closed-circuit television systems and other security systems;
- photographs; and
- any other personal data you choose to provide to us.

INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SITE:

when you access or use the Services and Site, we automatically collect personal data about you, including:
Log Information: we may collect system log information about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Site;
Device Information: we may collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers (such as, IP address, IMEI number, the address of the device's wireless network interface, or mobile phone number used by the device) and mobile network information; Location Information: we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features;
Information Collected by Cookies and Other Tracking Technologies: we and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and Site and your experience, see which areas and features of our Services and Site are popular and count visits. Web beacons are electronic images that may be used in our services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see our Cookies Policy;
Information We Collect From Other Sources: we may also obtain personal data from our hotels and from our third party service providers, booking agents, travel agents and corporate accounts (such as information relating to the credit of guests) and combine that with information we collect through our Services and Site where we believe that it is necessary to help manage our relationship with you. Where you provide personal data of third parties (for example, names and contact details of your family members in connection with bookings or family memberships), you confirm that you have their consent to provide their personal data to us. We recommend you show them this Privacy Policy.

SITUATIONS IN WHICH WE WILL USE YOUR PERSONAL INFORMATION

We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your personal information to pursue legitimate interests of our own. Some of the purposes for which your personal data may be used are enumerated hereinbelow:
- Administering the contract, we have entered into with you;
- Business management and planning, including accounting and auditing;
- Business management and planning, including accounting and auditing;
- Making arrangements for the termination of a contract;
- Providing privileges, special offers, benefits and services to you including but not limited to administering contests and processing membership of our loyalty programmes;
- Dealing with audits, legal disputes and insurance claims. Complying with health and safety obligations;
- To prevent fraud;
- To monitor your use of our information and communication systems to ensure compliance with our Global IT policy and laws of the land;
- To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution;
- To conduct data analytics studies to review and better understand customer satisfaction and needs;
- Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
We may also use your personal information in the following situations:
- Where we need to protect your interests (or someone else's interests).
- Where it is needed in the public interest or for official purposes or requested for by investigative police or governmental authorities.

USE OF COOKIES We use various technologies to collect and store information when you visit our websites, and this may include using cookies or similar technologies to identify your browser or device. Cookies are pieces of information stored directly on the computer or mobile device that you are using. Cookies allow us to collect information such as browser type, time spent on the Online services, pages visited, referring URL, language preferences, and other aggregated traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, to collect statistical information, to personalize your experience while using the Online services and to recognize your computer in order to assist your use of the Online services, such as for the online reservation process. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Online services or to send you advertisements and marketing emails. We may also use cookies or other technologies to track responses to our online advertisements and marketing emails. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our websites may not function properly or at all.

LINKS TO WEBSITES OF THIRD-PARTY MARKETERS
From time to time, we may allow third party advertisers advertise on our websites. These third-party advertisers may use technologies like cookies, pixel tags to track which ads your browser has seen and which site pages you may have visited. We have no control over the use of this technology or the resulting information and are not responsible for any actions or policies of such third parties.
If at some point in the future our websites contain links to third parties' websites, do please note, that we will not be responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. For information provided by you on third party sites, the privacy policy and terms of service on those sites will be applicable and we strongly advise you to read the privacy policies of websites that you visit before submitting personal information.

PROTECTION OF YOUR PERSONAL INFORMATION
We take, and require any third party to take, reasonable precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We cannot guarantee that our Services and Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

PROTECTION OF YOUR PERSONAL INFORMATION
We take, and require any third party to take, reasonable precautions, including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and such access is only granted to our employees and agents on a need-to-know basis. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. You can help us by also taking precautions to protect your personal data when you are on the internet. For your own privacy protection, we advise you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
We cannot guarantee that our Services and Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.